Privacy Policy

Last Updated: 16 August 2026

Kalyan Kirana (“Kalyan Kirana”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of customers and visitors who use our website and online store.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you visit our website, browse products, create an account, place an order, make a payment, contact us, request customer support, or otherwise interact with Kalyan Kirana through our online store.

By accessing or using our website and providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

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1. About Kalyan Kirana

Business Name: Kalyan Kirana
Business Type: Local Kirana / Grocery Store
Address: Jhonthri, Rajasthan, India
Email: kuldeepkalal00@gmail.com
Phone: +91 87698 96955

Kalyan Kirana operates as a local grocery and daily-needs retailer and may provide online ordering facilities for customers within its applicable service area.

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2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website.
• Online store.
• Product pages.
• Checkout pages.
• Customer registration forms.
• Contact forms.
• Order forms.
• Customer-support communications.
• Email communications.
• Telephone communications relating to orders.
• Other digital interactions with Kalyan Kirana.

It applies to customers, prospective customers, website visitors, and individuals who communicate with us through our online services.

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3. Information We May Collect

Depending on how you interact with our website, we may collect different types of information.

3.1 Personal and Contact Information

When you create an account, place an order, contact us, or request assistance, we may collect:

• Full name.
• Mobile number.
• Email address.
• Billing address.
• Delivery address.
• City, locality, district, state, and PIN code.
• Other information voluntarily provided by you.

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3.2 Order Information

When you place an order, we may collect information necessary to process and fulfil your purchase, including:

• Order number.
• Products ordered.
• Product quantities.
• Order value.
• Delivery address.
• Billing information.
• Order date and time.
• Delivery instructions.
• Order status.
• Cancellation information.
• Return information.
• Refund information.

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3.3 Payment Information

Where online payment facilities are available, payments may be processed by third-party payment service providers.

We may receive limited transaction-related information such as:

• Payment status.
• Transaction reference number.
• Payment method.
• Transaction date.
• Amount paid.
• Payment failure information.

Sensitive payment credentials such as card PINs, UPI PINs, banking passwords, or similar authentication information should not be provided to Kalyan Kirana.

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4. Information You Voluntarily Provide

You may provide additional information when communicating with us, including:

• Product enquiries.
• Delivery instructions.
• Customer feedback.
• Complaints.
• Return requests.
• Refund requests.
• Photographs of damaged products.
• Information relating to incorrect or missing products.
• Other information submitted through customer support.

We use such information for the relevant business or support purpose.

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5. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically depending on the website configuration and services being used.

This may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Date and time of access.
• Referring website.
• General website interaction information.
• Approximate location derived from technical information.
• Cookies and similar technologies.

This information may be used for website functionality, security, analytics, and improving the online shopping experience.

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6. Cookies

Our website may use cookies and similar technologies.

Cookies may help us:

• Maintain shopping-cart functionality.
• Remember customer preferences.
• Maintain login functionality.
• Improve website performance.
• Understand website usage.
• Improve website security.
• Provide necessary website features.

Some cookies may be essential for the proper operation of the online store.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect features such as shopping carts, login, checkout, or other website functions.

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7. How We Use Personal Information

We may use personal information for legitimate and necessary business purposes, including:

Order Processing

To receive, verify, process, pack, and fulfil customer orders.

Delivery

To provide delivery personnel or logistics providers with information necessary to deliver your order.

Customer Communication

To contact you regarding:

• Orders.
• Payments.
• Delivery.
• Returns.
• Refunds.
• Cancellations.
• Customer support.

Account Management

To create, maintain, and manage customer accounts where account functionality is provided.

Payment Processing

To facilitate and verify payments.

Customer Support

To respond to questions, complaints, feedback, and service requests.

Security

To detect, investigate, prevent, and address fraudulent, unauthorized, or abusive activities.

Legal Compliance

To comply with applicable laws, taxation requirements, accounting requirements, legal proceedings, government requests, and regulatory obligations.

Website Improvement

To understand how customers interact with our website and improve its functionality, usability, and performance.

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8. Processing of Personal Data

Kalyan Kirana seeks to process personal information only for specific, legitimate, and reasonably necessary purposes connected with providing our products and services.

Where consent is required under applicable law, we will seek consent through an appropriate mechanism.

Where processing is necessary to fulfil an order or provide a service requested by you, your information may be processed for that purpose.

India’s Digital Personal Data Protection framework establishes obligations concerning the processing of digital personal data. The DPDP Act, 2023 has been notified with a phased commencement framework, and the DPDP Rules, 2025 have also been notified. Kalyan Kirana may update its practices as the relevant provisions become applicable.

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9. Order and Delivery Information

When you place an order, certain information must be used to fulfil the transaction.

This may include:

• Customer name.
• Mobile number.
• Delivery address.
• Order details.

Where necessary, this information may be shared with delivery personnel, logistics providers, or other service providers involved in fulfilling the order.

Information shared for delivery purposes will be limited to what is reasonably necessary for that purpose.

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10. Sharing of Personal Information

Kalyan Kirana does not sell personal information to third parties as a business practice.

However, information may be shared with service providers where reasonably necessary to operate the online store.

These may include:

• Payment service providers.
• Delivery and logistics providers.
• Website hosting providers.
• E-commerce platform providers.
• Technical service providers.
• Analytics providers.
• Customer-support providers.
• Accountants and auditors.
• Professional advisors.
• Legal advisors.
• Government authorities where legally required.

We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

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11. Payment Service Providers

Where online payments are available, transactions may be processed by independent payment service providers.

Kalyan Kirana does not intend to collect or store sensitive payment credentials such as:

• UPI PIN.
• ATM PIN.
• Card PIN.
• Internet banking password.
• Other banking authentication credentials.

Customers should never share these details with Kalyan Kirana employees or representatives.

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12. Third-Party Websites and Services

Our website may contain links, integrations, or services provided by third parties.

These may include:

• Payment gateways.
• Delivery services.
• Maps.
• Analytics services.
• Social-media platforms.
• Embedded content.
• External websites.

Kalyan Kirana does not control the privacy practices of third-party websites or services.

Customers should review the applicable third-party privacy policies before providing information directly to those services.

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13. Marketing Communications

Where permitted by applicable law and where appropriate consent or another lawful basis exists, Kalyan Kirana may send promotional communications relating to:

• New products.
• Discounts.
• Offers.
• Seasonal promotions.
• Store updates.

Customers may request to stop receiving promotional communications.

Transactional communications, including order confirmations, delivery updates, payment confirmations, cancellation information, and refund updates, may continue where necessary to fulfil an order or provide requested services.

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14. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Measures may include:

• Access controls.
• Password protection.
• Secure website technologies.
• Restricted access to customer information.
• Security monitoring.
• Software updates.
• Backup procedures.
• Appropriate operational controls.

However, no website, electronic system, or internet transmission can be guaranteed to be completely secure.

Customers should also take reasonable measures to protect their own devices and account credentials.

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15. Customer Account Security

Where customer accounts are available, customers are responsible for maintaining the confidentiality of their account credentials.

Customers should:

• Use a strong password.
• Avoid sharing passwords.
• Log out from shared devices.
• Notify us if unauthorized account activity is suspected.

Kalyan Kirana will not normally request your password, UPI PIN, ATM PIN, card PIN, or banking password.

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16. Data Retention

We may retain personal information for as long as reasonably necessary for:

• Order fulfilment.
• Customer support.
• Transaction records.
• Accounting.
• Tax compliance.
• Fraud prevention.
• Dispute resolution.
• Legal obligations.
• Protection of legitimate business interests.

When information is no longer required for a legitimate purpose or applicable legal requirement, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

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17. Children’s Privacy

Our online store is intended for general consumers and household shopping.

We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted under applicable law.

If a parent or lawful guardian believes that personal information has been provided by a child inappropriately, they may contact us so the matter can be reviewed.

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18. Your Privacy Rights

Subject to applicable law and the commencement of relevant provisions, individuals may have rights concerning their personal data, including rights relating to:

• Access to information.
• Correction of inaccurate information.
• Updating personal information.
• Withdrawal of consent where applicable.
• Deletion or erasure where legally applicable.
• Grievance redressal.
• Other rights available under applicable Indian data-protection law.

Requests may be submitted using the contact details provided in this Policy.

We may need to verify the identity of the requester before processing certain requests.

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19. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent through an available mechanism or by contacting us, subject to applicable law.

Withdrawal of consent does not necessarily affect processing that has already occurred lawfully or processing that is otherwise permitted or required by applicable law.

Withdrawal may also affect our ability to provide certain services where the relevant information is necessary for providing those services.

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20. Accuracy of Information

Customers are responsible for providing accurate information when placing orders or creating accounts.

Inaccurate information, particularly an incorrect:

• Mobile number.
• Email address.
• Delivery address.
• PIN code.

may result in delivery delays or unsuccessful delivery.

Customers should update incorrect information as soon as reasonably possible.

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21. Data Breach and Security Incidents

If Kalyan Kirana becomes aware of a personal-data breach, we will take reasonable steps to assess, contain, investigate, and respond to the incident.

Where notification is legally required, affected individuals and/or relevant authorities may be notified through an appropriate method.

Our handling of personal-data breaches will be updated as applicable provisions of India’s data-protection framework become enforceable.

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22. Legal Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable law.
• Respond to lawful government requests.
• Comply with court or regulatory orders.
• Prevent fraud.
• Investigate unlawful activity.
• Protect the rights, property, or safety of customers or the business.
• Establish or defend legal claims.

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23. Business Transfers

If Kalyan Kirana undergoes a business transfer, sale, merger, restructuring, or change of ownership, customer information may be transferred as part of the relevant business assets, subject to applicable law.

Any such transfer will be handled in accordance with applicable privacy and data-protection requirements.

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24. Third-Party Analytics

We may use website analytics tools to understand website usage and improve our online store.

Analytics information may include:

• Pages visited.
• Device type.
• Browser information.
• General geographic information.
• Time spent on pages.
• Website interaction data.

Where third-party analytics services are used, their own privacy policies may also apply.

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25. Data Protection and E-Commerce Compliance

Kalyan Kirana operates an online grocery store and seeks to maintain transparent customer-facing practices regarding personal information and online transactions.

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital or electronic networks and include consumer-facing requirements relevant to e-commerce entities.

Our Privacy Policy should therefore be read together with our Terms & Conditions, Return & Refund Policy, Shipping & Delivery Policy, and Grievance Redressal Policy.

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26. Grievance and Privacy Complaints

If you have a privacy concern, believe your personal information has been handled improperly, or wish to exercise an applicable privacy right, please contact us.

Privacy Contact

Kalyan Kirana
Jhonthri, Rajasthan, India

Email: kuldeepkalal00@gmail.com
Phone: +91 87698 96955

We will review privacy-related requests and complaints and respond in accordance with applicable requirements.

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27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business.
• Changes to website functionality.
• Changes in technology.
• Changes in payment or delivery services.
• Changes in applicable laws or regulations.
• Changes in our data-processing practices.

The latest version will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this Policy periodically.

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28. Contact Us

For questions about this Privacy Policy or the way Kalyan Kirana handles personal information:

Kalyan Kirana
Jhonthri, Rajasthan, India

Phone: +91 87698 96955
Email: kuldeepkalal00@gmail.com

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29. Related Policies

This Privacy Policy should be read together with:

• Terms & Conditions
• Shipping & Delivery Policy
• Returns & Refunds Policy
• Cancellation Policy
• Payment Policy
• Grievance Redressal Policy
• Disclaimer

Where another policy applies specifically to a transaction or service, that policy will also apply.

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Our Privacy Commitment

Kalyan Kirana values the trust of its customers and aims to handle personal information responsibly, transparently, and securely.

We are committed to maintaining a trustworthy online shopping environment while respecting applicable privacy and consumer-protection requirements in India.

Kalyan Kirana
Jhonthri, Rajasthan, India
Phone: +91 87698 96955
Email: kuldeepkalal00@gmail.com