Terms & Conditions

Last Updated: 16 August 2026

Welcome to the online store of Kalyan Kirana (“Kalyan Kirana”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of our website, online store, product listings, ordering facilities, payment facilities, delivery services, customer-support services, and other services provided through our online platform.

By visiting our website, browsing products, creating an account, placing an order, or otherwise using our online store, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or place an order through it.

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1. Business Information

Business Name: Kalyan Kirana
Business Type: Local Kirana / Grocery Store
Address: Jhonthri, Rajasthan, India
Email: kuldeepkalal00@gmail.com
Phone: +91 87698 96955

Kalyan Kirana operates as a local grocery and daily-needs retailer and may provide online ordering facilities to customers within its applicable service area.

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2. Definitions

For the purposes of these Terms:

“Customer”, “you”, or “your” means any individual who accesses the Website or purchases products from Kalyan Kirana.

“Kalyan Kirana”, “we”, “our”, or “us” means the business operating under the name Kalyan Kirana.

“Website” means the online store, website, and associated pages operated by Kalyan Kirana.

“Products” means groceries, food products, beverages, household items, personal-care products, and other goods offered through the Website.

“Order” means a request submitted by a customer to purchase one or more Products.

“Order Value” means the amount payable for Products together with applicable taxes, delivery charges, or other charges disclosed during checkout.

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3. Acceptance of Terms

By using our Website or placing an Order, you confirm that:

• You have read these Terms.
• You understand these Terms.
• You agree to comply with them.
• Information provided by you is accurate.
• You are legally capable of entering into the relevant transaction under applicable law.

If you place an Order on behalf of another person, you confirm that you have the authority to provide the relevant information and place the Order.

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4. Use of the Website

You agree to use the Website only for lawful purposes.

You must not:

• Use the Website for fraudulent activities.
• Place fictitious or fraudulent Orders.
• Submit false or misleading information.
• Attempt unauthorized access to our systems.
• Interfere with Website security.
• Introduce malicious code or software.
• Attempt to disrupt Website operations.
• Copy or scrape Website content for unauthorized commercial purposes.
• Impersonate another person or business.
• Abuse promotional offers or discount systems.

We may restrict access to the Website where reasonably necessary to protect our customers, business, systems, or legal rights.

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5. Product Information

We make reasonable efforts to provide accurate information about Products available through our Website.

Product information may include:

• Product name.
• Brand.
• Product description.
• Product images.
• Net quantity.
• Price.
• Ingredients, where applicable.
• Nutritional information, where applicable.
• Manufacturer/packer information, where applicable.
• Country of origin, where applicable.
• MRP, where applicable.
• Batch or date information, where applicable.
• Other legally required declarations.

Customers should also refer to the actual product packaging and label for the latest manufacturer information.

For packaged commodities, applicable mandatory declarations should be displayed in accordance with applicable Legal Metrology requirements.

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6. Product Images

Product images are provided for identification and presentation purposes.

Actual Products may differ slightly from images because of:

• Packaging redesigns.
• Manufacturer changes.
• Printing variations.
• Product size.
• Display and screen settings.

Minor visual differences do not necessarily constitute a product defect.

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7. Product Availability

All Products are subject to availability.

A Product displayed on the Website may become unavailable due to:

• Local stock limitations.
• Unexpected demand.
• Supplier availability.
• Inventory discrepancies.
• Manufacturer discontinuation.
• Delivery-area limitations.

If an ordered Product becomes unavailable, we may contact the customer regarding an alternative Product, partial cancellation, or applicable refund.

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8. Product Substitution

Where a particular Product is unavailable, Kalyan Kirana may offer an alternative Product where appropriate.

A substitution will not be treated as accepted unless the customer agrees where customer approval is required.

Where no suitable alternative is available, the unavailable Product may be cancelled and the applicable amount refunded.

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9. Prices

Prices displayed on the Website may change from time to time.

Changes may occur because of:

• Supplier price changes.
• Market conditions.
• Promotions.
• Tax changes.
• Inventory changes.
• Pricing updates.

The price applicable to an Order will generally be the price communicated at the time the Order is accepted, subject to correction of obvious pricing errors.

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10. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing information, an obvious pricing error may occasionally occur.

If an Order has been placed at an obviously incorrect price, Kalyan Kirana may contact the customer before fulfilment.

The customer may be given the option to:

• Confirm the Order at the correct price; or
• Cancel the affected Order.

Where payment has already been received and the Order is cancelled because of such an error, an applicable refund will be processed.

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11. Taxes and GST

Applicable taxes, including GST where applicable, may be included in or added to product prices depending on the product and applicable tax requirements.

Where a GST tax invoice is applicable, relevant invoice information will be provided in accordance with applicable law.

We do not represent any product as tax-exempt unless such treatment is applicable under the relevant tax rules.

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12. Ordering Products

Customers may be required to provide:

• Full name.
• Mobile number.
• Email address, where applicable.
• Delivery address.
• Product selection.
• Quantity.
• Payment information or selected payment method.

Before placing an Order, customers should verify:

• Product selection.
• Quantity.
• Price.
• Delivery address.
• Contact details.
• Delivery charges.
• Applicable taxes.
• Total payable amount.

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13. Order Submission

Submitting an Order constitutes a request to purchase the selected Products.

An automated Order acknowledgement does not necessarily mean that the Order has been finally accepted if additional verification or fulfilment checks are required.

An Order may be confirmed after:

• Product availability is verified.
• Delivery feasibility is confirmed.
• Payment is successfully processed, where applicable.
• Other necessary checks are completed.

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14. Order Confirmation

Once an Order has been accepted, the customer may receive an Order confirmation through available communication channels.

The confirmation may contain:

• Order number.
• Product details.
• Quantity.
• Order value.
• Delivery information.
• Payment status.

Customers should retain their Order information for future reference.

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15. Right to Cancel or Reject an Order

Kalyan Kirana may cancel or decline an Order where reasonably necessary, including:

• Product unavailability.
• Incorrect pricing.
• Incorrect product information.
• Delivery being unavailable at the provided address.
• Payment failure.
• Suspected fraud.
• Duplicate or abnormal Orders.
• Inability to verify necessary information.
• Operational limitations.
• Circumstances beyond reasonable control.

Where payment has already been received and the Order is cancelled by us, an applicable refund will be processed.

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16. Quantity Restrictions

We may reasonably limit the quantity of certain Products that can be purchased in a single Order.

Restrictions may apply where:

• Stock is limited.
• Promotional limits apply.
• Bulk purchases affect normal retail availability.
• An Order appears commercially unusual.

Where reasonably practicable, applicable restrictions will be communicated to customers.

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17. Delivery

Delivery is subject to the service area offered by Kalyan Kirana.

Delivery timelines may vary depending on:

• Delivery location.
• Product availability.
• Order size.
• Store workload.
• Weather.
• Traffic.
• Local conditions.
• Customer availability.

Any delivery timeline displayed on the Website should generally be treated as an estimate unless expressly stated otherwise.

Detailed delivery terms are provided in our Shipping & Delivery Policy.

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18. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Where applicable, customers should provide:

• House/building number.
• Street/locality.
• Village/town.
• District.
• State.
• PIN code.
• Mobile number.
• Useful delivery instructions.

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery.

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19. Customer Availability

Customers should be reasonably available to receive their Orders during the communicated delivery period.

Delivery may be affected if:

• Nobody is available.
• The address cannot be located.
• The customer cannot be contacted.
• Access to the delivery location is unavailable.
• The customer refuses the Order.

Additional delivery arrangements may be required where applicable.

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20. Food and Perishable Products

Kalyan Kirana may sell food, grocery, dairy, fresh produce, beverages, and other products that may have limited shelf lives or specific storage requirements.

Customers should carefully review:

• Product labels.
• Ingredients.
• Allergen information, where applicable.
• Expiry/best-before information.
• Storage instructions.
• Preparation instructions.

Customers should not consume Products that appear spoiled, contaminated, expired, damaged, or tampered with.

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21. Product Safety

Customers should follow the manufacturer’s instructions, warnings, storage requirements, and usage directions.

Kalyan Kirana does not replace:

• Manufacturer instructions.
• Medical advice.
• Dietary advice.
• Professional advice.

Customers with allergies, dietary restrictions, or other specific requirements should carefully review product labels before purchasing or consuming Products.

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22. Payments

Payment methods made available by Kalyan Kirana may include online payment methods and/or Cash on Delivery.

Available payment options may change from time to time.

Customers are responsible for providing accurate information required to complete payment.

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23. Third-Party Payment Providers

Where online payments are offered, payment transactions may be processed through independent payment service providers.

Kalyan Kirana may receive payment confirmation and transaction information but may not directly handle sensitive payment credentials.

Customers must never share the following with Kalyan Kirana employees:

• UPI PIN.
• ATM PIN.
• Card PIN.
• Internet banking password.
• Payment OTP.

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24. Failed Payment Transactions

If money has been deducted from your account but the Order has not been successfully created or confirmed, contact us with the relevant transaction information.

We will reasonably investigate the payment status.

Any eligible refund will be handled according to our Returns, Refunds & Cancellation Policy and applicable payment-provider procedures.

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25. Cash on Delivery

If Cash on Delivery is offered:

• Availability may depend on delivery location.
• Certain Products or Order values may not qualify.
• Customers should have the required amount available at delivery.
• Repeated refusal of genuine COD Orders may result in restrictions on future COD availability, subject to applicable law.

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26. Cancellation by Customer

Customers may request Order cancellation before the Order reaches a stage where cancellation is no longer reasonably possible.

Cancellation may not be possible after:

• Dispatch.
• Delivery commencement.
• Preparation of certain fresh or perishable Products.
• Handover to the delivery person.

Where cancellation is accepted, any applicable refund will be processed according to our Refund Policy.

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27. Returns and Exchanges

Returns and exchanges are governed by our Returns, Refunds & Cancellation Policy.

Because Kalyan Kirana sells groceries and consumable Products, not every Product will necessarily be eligible for an ordinary return.

Applicable return conditions may depend on:

• Product type.
• Product condition.
• Whether the Product has been opened.
• Whether the Product is perishable.
• Reason for the return.
• Applicable consumer law.

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28. Damaged, Incorrect, or Missing Products

If an Order contains:

• Damaged Products.
• Incorrect Products.
• Missing Products.
• Leaking Products.
• Tampered packaging.
• Expired Products, where applicable.

customers should contact us promptly.

We may request reasonable supporting information, such as photographs, Order details, packaging information, or batch/expiry details.

Depending on the circumstances, we may provide replacement, exchange, refund, or another appropriate resolution.

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29. Refunds

Refunds are governed by our Returns, Refunds & Cancellation Policy.

Where a refund is approved, it may generally be processed through the original payment method where reasonably practicable.

The time taken for the amount to reach the customer’s account may depend on the payment provider or financial institution.

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30. Promotions and Discounts

Promotional offers may be subject to:

• Validity periods.
• Product restrictions.
• Minimum Order values.
• Maximum discount limits.
• Customer eligibility.
• Coupon restrictions.
• One-time-use limitations.
• Other terms communicated with the promotion.

Kalyan Kirana may modify or withdraw promotions where permitted by applicable law and according to the terms communicated for the promotion.

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31. Misuse of Promotions

Customers must not:

• Create fraudulent accounts to obtain offers.
• Manipulate coupon systems.
• Submit false information.
• Exploit technical errors.
• Use automated systems to abuse promotions.
• Conduct fraudulent transactions.

Where misuse is reasonably suspected, the relevant promotional benefit or Order may be cancelled or restricted, subject to applicable law.

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32. Customer Reviews and Feedback

Where our Website allows customers to submit reviews, ratings, comments, or feedback, such content should be genuine and based on the customer’s actual experience.

Customers must not submit:

• False reviews.
• Misleading claims.
• Abusive content.
• Defamatory content.
• Spam.
• Malicious code.
• Content violating another person’s rights.

We may moderate or remove content that violates applicable law or these Terms.

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33. Intellectual Property

Unless otherwise stated, the Website’s original:

• Text.
• Graphics.
• Layout.
• Branding.
• Logo.
• Photographs.
• Website design.
• Original content.

is owned by or licensed to Kalyan Kirana or the applicable rights holder.

You may not reproduce, modify, distribute, publish, or commercially exploit such material without appropriate authorization.

Product names, trademarks, logos, and manufacturer images remain the property of their respective owners.

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34. Website Availability

We aim to maintain a reliable online store but cannot guarantee uninterrupted access.

The Website may occasionally become unavailable because of:

• Maintenance.
• Updates.
• Technical issues.
• Server problems.
• Internet failures.
• Security incidents.
• Circumstances beyond reasonable control.

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35. Accuracy of Website Information

We make reasonable efforts to maintain accurate Website information.

However, occasional errors may occur relating to:

• Product prices.
• Product descriptions.
• Product images.
• Product availability.
• Delivery estimates.
• Promotional information.

Where a material error is identified, we may contact the affected customer and provide an appropriate resolution consistent with applicable law.

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36. Third-Party Services

Our Website may use third-party services such as:

• Payment providers.
• Delivery providers.
• Hosting providers.
• Analytics providers.
• Maps.
• Communication services.

Use of such services may be subject to their own terms and policies.

Kalyan Kirana is not responsible for third-party services to the extent that matters are outside our reasonable control.

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37. Privacy

Customer personal information is handled according to our Privacy Policy.

The Privacy Policy explains how information may be collected, processed, used, stored, and shared in connection with the Website and Orders.

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38. Grievance Redressal

Customers may contact Kalyan Kirana regarding:

• Products.
• Orders.
• Payments.
• Delivery.
• Returns.
• Refunds.
• Cancellations.
• Website issues.
• Privacy concerns.
• Other complaints.

Customer Support / Grievance Contact

Kalyan Kirana
Address: Jhonthri, Rajasthan, India
Email: kuldeepkalal00@gmail.com
Phone: +91 87698 96955

Where a separate designated Grievance Officer is appointed, the applicable name and contact details should be published on the Website.

The Consumer Protection (E-Commerce) Rules, 2020 contain requirements concerning grievance redressal and consumer-facing disclosures for e-commerce entities.

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39. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or override any mandatory rights available to consumers under applicable Indian law.

Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

The Consumer Protection Act, 2019 provides the broader statutory framework for protection of consumer interests in India.

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40. Limitation of Liability

To the maximum extent permitted by applicable law, Kalyan Kirana will not be responsible for losses caused solely by circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability or consumer remedies that cannot legally be excluded or limited.

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41. Force Majeure

Kalyan Kirana will not be responsible for delay or inability to fulfil an obligation where caused by circumstances beyond reasonable control, including:

• Natural disasters.
• Floods.
• Earthquakes.
• Fire.
• Severe weather.
• Government restrictions.
• Civil disturbances.
• Transportation disruptions.
• Labour disruptions.
• Internet or telecommunications failures.
• Major supply-chain disruptions.
• Other unforeseen events beyond reasonable control.

Where reasonably possible, affected customers will be informed of material delays or cancellations.

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42. Fraud Prevention

We may take reasonable steps to verify suspicious transactions and prevent fraud.

This may include reviewing:

• Order patterns.
• Payment status.
• Customer information.
• Delivery information.
• Repeated cancellations.
• Unusual purchasing activity.

Any action taken will be subject to applicable law and legitimate customer rights.

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43. Suspension or Termination of Access

We may restrict or suspend access to the Website where reasonably necessary because of:

• Fraudulent activity.
• Abuse of Website functionality.
• Security threats.
• Violation of these Terms.
• Illegal activity.
• Attempts to interfere with Website operations.

Such action will not affect any mandatory rights available to consumers under applicable law.

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44. Governing Law

These Terms shall be governed by the laws applicable in India.

Nothing in this clause prevents consumers from exercising mandatory rights or approaching competent consumer authorities or forums available under applicable law.

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45. Dispute Resolution

Customers are encouraged to contact Kalyan Kirana first so that complaints can be reviewed and resolved directly wherever possible.

If a dispute cannot be resolved through communication, the parties may pursue remedies available under applicable Indian law, including applicable consumer-protection mechanisms.

Nothing in these Terms prevents a consumer from exercising statutory rights available under applicable law.

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46. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

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47. Waiver

Failure to enforce any provision of these Terms at any particular time does not constitute a permanent waiver of that provision or any other right.

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48. Changes to These Terms

Kalyan Kirana may update these Terms from time to time to reflect:

• Changes in the Website.
• Changes in products.
• Changes in delivery operations.
• Changes in payment methods.
• Changes in business practices.
• Changes in applicable laws and regulations.

The latest version will be published on the Website with the revised “Last Updated” date.

Customers are encouraged to review the Terms periodically.

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49. Entire Agreement

These Terms should be read together with:

• Privacy Policy.
• Shipping & Delivery Policy.
• Returns, Refunds & Cancellation Policy.
• Payment Policy.
• Grievance Redressal Policy.
• Disclaimer.
• Any specific promotional terms displayed at the time of purchase.

Where a separate written agreement or specific transaction term applies, that agreement or term may govern the relevant transaction to the extent permitted by law.

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50. Contact Information

For questions, complaints, or assistance relating to these Terms:

Kalyan Kirana
Address: Jhonthri, Rajasthan, India
Email: kuldeepkalal00@gmail.com
Phone: +91 87698 96955

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Customer Acknowledgement

By accessing the Kalyan Kirana Website, browsing Products, creating an account, or placing an Order, you acknowledge that you have read and understood these Terms & Conditions and agree to use the Website in accordance with them, subject to all rights and protections available to you under applicable Indian law.

Kalyan Kirana
Your Local Grocery Store for Everyday Essentials.